Last Updated: 08-09-2024
At Vikani Paints Pvt. Ltd., we strive to ensure that our customers are fully satisfied with their purchases. If you encounter any issues with our products, such as damage, leakage, or broken seals, we are here to help. Please review our Return & Refund Policy below for more details.
1. Eligibility for Returns
You are eligible to return items under the following conditions:
- Damaged Products: If the product is damaged upon delivery, you may request a return.
- Leaked Products: If the product is leaking or shows signs of leakage upon delivery, it qualifies for a return.
- Broken Seal: Products with a broken seal at the time of delivery can be returned.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at cc@vikanipaints.com within 7 days of receiving your order. Include your order number, a description of the issue, and any relevant photos.
- Return Authorization: Once we have reviewed your request, we will provide you with instructions for returning the product. Please do not return any items without prior authorization.
- Return Shipping: Pack the product securely in its original packaging and ship it to the address provided by our customer service team. You will be responsible for the shipping costs unless the return is due to an error on our part.
3. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
4. Non-Returnable Items
Please note that the following items are not eligible for return or refund:
- Products that have been used or opened (unless damaged or defective).
- Products returned without prior authorization.
- Products returned after the 7-day return window.
5. Exchanges
We do not offer exchanges. If you need a replacement for a damaged, leaked, or defective product, please follow the return process, and we will issue a refund once the return is completed. You can then place a new order for the replacement product.
6. Contact Us
If you have any questions or need further assistance with your return or refund, please reach out to us at:
Email: cc@vikanipaints.com
Phone: 1800-120-3254
Address: Bhadra Road, Balsamand, Hisar, Haryana – 125001
